Maintenance & Support
K2innovation provides maintenance and support of PLM applications based on leading PLM software technologies (ENOVIA, Teamcenter, Windchill). These services include remote or on-site application support , accessed by phone or e-email, problem verification , categorization, analysis, estimated time of resolution, possible involvement of PLM software vendor, problem resolution, test and delivery in production environment.
All the above activities can be tracked by a “ticketing” system (normally the one already in use by the customer) to monitor: number and type of calls, resolution time and other statistics.
There are several ways to deliver the above services:
- Subscription with fixed monthly fee
- On-site Resources in T&M mode
We also offer services for:
- Performance analysis and “tuning” of systems and databases
- Application development and maintenance
- PLM software release “upgrade”
- “Multisite” replica